Shipping policy
Shipping Policy
Last updated: August 2026
At Santa’s Magic Mailbag®, we know how exciting it is to receive a little Christmas magic. We take great care in preparing every order and appreciate your patience while we ensure it arrives safely.
Processing Times
Orders are typically packed and dispatched within 1–3 business days.
During new product launches, promotions and the Christmas season, processing times may be slightly longer due to increased order volumes.
If there is an unexpected delay, we’ll let you know as soon as possible.
Shipping
We currently ship within Australia.
Shipping costs are calculated at checkout based on your location and selected shipping method.
Once your order has been dispatched, you’ll receive a confirmation email with tracking details (where available).
Delivery Times
Delivery estimates are provided by the shipping carrier and are outside our control.
While we do our best to dispatch orders promptly, Santa’s Magic Mailbag® cannot guarantee delivery dates and is not responsible for delays caused by:
-Australia Post or courier delays
-Weather events
-Natural disasters
-Peak holiday periods
-Customs or border processing (for future international orders)
-Incorrect or incomplete shipping addresses supplied by the customer
Shipping Address
Please ensure your shipping address is correct before placing your order.
If you’ve entered an incorrect address, please contact us immediately at hello@santasmagicmailbag.com.au.
If your order has already been dispatched, we may be unable to make changes.
Additional postage costs resulting from incorrect addresses are the responsibility of the customer.
Lost or Damaged Parcels
If your parcel arrives damaged, please contact us within 3 days of delivery and include clear photographs of:
-the packaging
-the shipping label
-the damaged item(s)
We’ll work with you to resolve the issue as quickly as possible.
If your parcel appears lost in transit, please contact us so we can assist in lodging an enquiry with the shipping carrier.
Authority to Leave
If you choose to give the shipping carrier authority to leave your parcel unattended, Santa’s Magic Mailbag® is not responsible for loss, theft or damage after delivery has been confirmed by the carrier.
Questions
If you have any questions about shipping, we’re always happy to help.
a message
from the founder
Santa’s Magic Mailbag® began with a wish to give my own family a new Christmas tradition—one that celebrated the goodness already in my children’s hearts and reminded them they never had to earn Christmas magic.
They are the magic. They are what makes the season so special.
I wanted to create something that celebrated that truth.
To me, Santa’s Magic Mailbag has always been about so much more than Christmas morning.
It has become a symbol of unconditional love, acceptance, and a tangible reminder that every child is already enough.
My hope is that this becomes more than something your children look forward to each Christmas, too. I hope it helps them grow up knowing they are deeply loved, wonderfully enough, and worthy exactly as they are.
I’ve poured years of thought into every part of this tradition, from the words on the page to the weight of the velvet, revisiting and refining each detail until it felt just right. When you open your parcel, I hope you’ll feel that care in every piece.
Thank you for letting us become a small part of your Christmas story.