Refund policy
Returns & Refunds
We hope your purchase becomes a treasured part of your family’s Christmas tradition for many years to come.
As each order includes a personalised letter created especially for your child, and because our products are thoughtfully prepared for exclusively for the Christmas season, we kindly ask that you choose carefully before placing your order.
Please inspect your order promptly
We ask that you inspect your order within 3 days of delivery.
If you believe your order has arrived damaged, contains a manufacturing fault, or is incorrect, please contact us within this timeframe (will put email when I have it) with:
-Your order number
-A description of the issue
-Clear photographs of the product and packaging
Prompt notification allows us to resolve any issues as quickly as possible.
Change of mind
Due to the seasonal nature of our products and the inclusion of a personalised letter with every Santa’s Magic Mailbag® purchase, we do not accept returns or exchanges for:
-Change of mind
-Ordering the wrong colour
-Ordering more than required
-Delayed use
-Personal preference after delivery
Please choose carefully before completing your purchase.
Faulty or incorrect items
If your order arrives damaged, faulty, or you receive the wrong item, we’ll make it right.
Depending on the circumstances, this may include:
-A replacement
-A repair (where appropriate)
-A refund
Quality Assurance
To help ensure every order arrives exactly as intended, all orders are photographed and/or video recorded during the packing process. This provides a clear record of the items and their condition before they leave us, helping to protect both our customers and Santa’s Magic Mailbag should any issues arise.
Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
If your product has a major failure or doesn’t meet the consumer guarantees provided by Australian law, you are entitled to the appropriate remedy.
a message
from the founder
Santa’s Magic Mailbag® began with a wish to give my own family a new Christmas tradition—one that celebrated the goodness already in my children’s hearts and reminded them they never had to earn Christmas magic.
They are the magic. They are what makes the season so special.
I wanted to create something that celebrated that truth.
To me, Santa’s Magic Mailbag has always been about so much more than Christmas morning.
It has become a symbol of unconditional love, acceptance, and a tangible reminder that every child is already enough.
My hope is that this becomes more than something your children look forward to each Christmas, too. I hope it helps them grow up knowing they are deeply loved, wonderfully enough, and worthy exactly as they are.
I’ve poured years of thought into every part of this tradition, from the words on the page to the weight of the velvet, revisiting and refining each detail until it felt just right. When you open your parcel, I hope you’ll feel that care in every piece.
Thank you for letting us become a small part of your Christmas story.